Support

Commission retention is determined by the type of commission you choose when selecting a product for promotion.

Here's a detailed outline of our commission retention policy below, broken down by commission type:

Revshare Commission Retention Policy:

For Revshare commissions, in the event of a refund, the commission you received will be revoked. This means that the customer will receive a complete refund of the product price, which includes the payment received by both you and the seller. Please note that our refund period is 60 days, but this period may be extended in case of a chargeback.

CPA Commission Retention Policy:

For CPA commissions, the commission paid to you at the time of sale cannot be revoked, even if the sale is refunded or charged back. In such cases, the seller bears the full refund amount, and the commission paid to you remains intact.

Please contact us if you have any questions or concerns at support@explodely.com.