Consistency and transparency in pricing and payment terms are fundamental to building trust, ensuring compliance, and delivering a smooth customer experience. Your sales pages, checkout systems, and backend configurations must always be aligned.
Any inconsistency between these elements can lead to customer confusion and disputes, which is why consistency must always be maintained.
Here are a few points that should be kept in mind while setting up your products:
1. Sales Page Price Must Match Seller Account Price
The price displayed on your sales page must always exactly match the price configured in your seller account. When there is a mismatch between the advertised price and the actual charged amount, it can result in abandoned purchases, refund requests, and even chargebacks.
2. Subscription (Rebill) & Trial Payment Transparency
If your product includes a subscription (rebill) or trial-based payment structure, it is required to clearly mention all payment terms on the sales page. Customers should be fully aware of what they are signing up for before completing a purchase. This includes clearly stating the billing amount, billing frequency, trial duration, etc.
3. Payment Plans Cannot Be Modified After Creation
Once a payment plan has been set for a product, it cannot be changed. This means that if a trial product is created, it cannot be converted into a rebill or straight sale. If you need to make any changes to the payment plan, you'll have to create a new product.
Whenever you make changes to the pricing, please make sure to let our team know.
Please contact us if you have any questions or concerns at sellers@explodely.com